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Theresa Ginter

General Manager - Nita Lake Lodge

Working with Caroline Bagnall at Connect Hospitality Strategies was an absolute pleasure and the feedback we received from employees on the various training we held; such as a Food Safe Level 1 and Conflict Resolution Management,  was fantastic. Caroline was able to connect with our team and motivate them to take action. All of them said they felt inspired and empowered to take action after the sessions. Caroline’s experience and knowledge within the F&B Industry is incredibly valuable and I would highly recommend her as a facilitator for employee training sessions

Alistair Cray

Director of Finance, & HR - Whistler Cooks|Hunter Gatherer

"Caroline came to us promising training that would engaged our staff, was relevant to our business and increased the service culture of our organization. We were not disappointed! Caroline, took time to customize the training with specific examples from within our business process and increased our ability to communicate the important steps involved in training a specific task." 

Karen Redshaw

Finance and Administration Manager - Sea to Sky Gondola

Caroline Bagnall with Connect Hospitality Strategies has been working with the food and beverage and culinary team at Sea to Sky Gondola through 2015.  This was focused on internal structure, training, systems and processes.  Participation in the workshop offered on Profitable Hospitality was a timely addition to business planning for 2016.  CHS successfully engaged a diverse group with great dialogue and relevant exercises that focused on problem solving.  All our team who attended left with a more holistic appreciation of ways to manage cost and drive revenue

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Andrea Robson

Marketing Manager - Whiski Jack Resorts Whistler

“Our team was in need of fine-tuning when handling guest issues. I had worked with Caroline Bagnall in the past and had always enjoyed it. When I discovered that Caroline was teaching courses with the Whistler Chamber of Commerce to help staff up their customer service game, I called and set up a consultation. The Conflict Resolution training was very well received by the staff and gave us some valuable tools to streamline processes. The result was improved communication with our team, and a deeper sense of empowerment from the team. These were felt throughout the departments and resulted in less escalations, which was our goal. Whiski Jack Resorts will be happy to use Caroline at Connect Hospitality’s skills again and will look into more in-depth training. I highly recommend Connect Hospitality. “

Elizabeth Tracy

Executive Director, Whistler Public Library

The Whistler Public Library chose Caroline to facilitate our strategic planning because of her demonstrated commitment to excellent customer service, we knew she would understand our culture. The result of our work with her produced our best, simplest, but most effective plan yet. From beginning to end, Caroline was our thoughtful guide in this important process, I would highly recommend her to anyone needing assistance with planning or training.

Elizabeth Tracy

Barclay Isherwood

Owner, The Brew Creek Centre, Whistler BC Canada

We retained the services of CHS during a period of significant staff turnover as transitioned to a new business strategy. A key focus was to increase awareness of operating profitable fully within the context of our vision. We now have a much stronger culture around profitability, and I have no doubt that we received full value from CHS. 

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Kyle Hannay

Owner/Operator - McCoos, McCoos Too, Rip Curl Store

Here at McCoo's we've been working with Caroline at Connect Hospitality Strategies for the last 3 years. Caroline was able to provide both stock and customized training programs that met the requirements of all our staff, from new front-line recruits to our Supervisors and Managers. CHS was able to provide the training platforms and support to elevate our management and service levels and initiate a new and improved culture in our operation. This helped us accomplish our goal of establishing world class Net Promoter scores and in turn we were able to win the Whistler Chamber of Commerce Service Excellence award for small business. 


Caroline Bagnall at Connect Hospitality Strategies Inc. has been instrumental in our success and I would recommend her highly. 

Lisa McCormick

Hotel Manager - Westin Whistler Resort & Spa

“Thank you for this Caroline! Great job on this workshop! I have received nothing but positive feedback from all that attended! I think it has really helped to engage and align the team - exactly what we were looking for.”

Anna Glover

General Manager - Mongolie Grill Whistler

“We have done numerous staff training with Caroline at Connect Hospitality. Staff feel valued and more connected with our business through providing further learning, with immediate results in enhanced customer service, team work-ethic & implementation of strategies and ideologies. Caroline keeps staff engaged and involved with various learning tools and activities in efficient 4 hour sessions. Thank You Caroline!”


Winner of the 2016/2016 Whistler Secret Shopper for Excellent Customer Service

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Christopher Quinlan

Manager Whistler Farmers’ Market Association

“We were fortunate to be able to ask Caroline Bagnall (Connect Hospitality Strategies) to provide a proposal to develop the agenda, facilitate the member engagement meeting and deliver a summary report of the meeting and the outcomes of the process. I would confidently recommend Caroline Bagnall for any work in this area.”

Jill Dunnigan

Owner, Operator Extremely Canadian

Caroline (Connect Hospitality Strategies ) worked with our team at Extremely Canadian last spring and was fabulous.  Caroline was quick to grasp our complicated business structure, as well as our many strategic partnerships. Our entire team felt very comfortable with her and she facilitated open, honest and meaningful dialogue with our multi-disciplinary team. Caroline is an experienced professional who can offer deep insights and elicit consensus from a diverse team to formulate a comprehensive strategic plan. 

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