Is this for me?
Yes! I am an individual who works in food service / hospitality and I am keen to sharpen my skills.
Yes! I own, manage, or train staff at one or many food service / hospitality locations.
A library of the best tools, checklists and “how to” instruction to maximize profitability of your restaurant.
An online learning forum featuring full length certificate courses and smaller bite size training.
Access to in-classroom industry certified training.
A way to continuously learn new skills with like-minded industry members.
What do I get?
Improve your skills and the skills of those around you.
Learn anytime, anywhere.
Belong to an international community of food service & hospitality leaders.
What are the benefits?
Connect Hospitality Strategies delivers a customized approach to restaurant management and workforce education for every food service organization with a desire to be profitable and develop "customers for life" in a highly competitive marketplace.
At the helm of Connect Hospitality Strategies Inc. is Caroline Bagnall, a 25 year resident of Whistler, Hospitality & Tourism Professional, Adult Educator.
Bagnall offers F&B management expertise in the organisation, planning and execution, and service of client events garnered as Sr. Manager of Whistler’s 65,000 sq. foot Conference Centre, Instructor at Capilano University, and as Director of Banquets the Hilton Resort & Spa’s 13,000 sq. foot facility.
Previously, as the Asst. Director of F&B at Fairmont Hotels & Resorts, Bagnall was acclaimed as Leader of the Year, and was identified by her peers as “an outstanding performer.” Bagnall also served as the General Manager overseeing the opening of the Hard Rock Café and Boutique in Whistler.
Bagnall has coached, trained and mentored hundreds of staff during her career as restaurant manager and Food & Beverage director, and now finds incredible satisfaction in a more formal teaching and consulting role.
A faculty member of Capilano University, Bagnall customized and delivered F&B Management courses for the Destination Resort Management Program. Her widely-applauded communication skills, industry expertise and practical experience are augmented by professional certification in adult and ongoing education and facilitation skills.
Working with Caroline Bagnall at Connect Hospitality Strategies was an absolute pleasure and the feedback we received from employees on the various training we held; such as a Food Safe Level 1 and Conflict Resolution Management, was fantastic. Caroline was able to connect with our team and motivate them to take action. All of them said they felt inspired and empowered to take action after the sessions. Caroline’s experience and knowledge within the F&B Industry is incredibly valuable and I would highly recommend her as a facilitator for employee training sessions