top of page
SuperHost - Foundations of Service Quality focuses on the 4 following skills.
  • Customer Service Expectations - become familiar with aspects of how soft skills can be applied and developed.
  • Communication - including verbal, non verbal, and written communication
  • Service Recovery - seven key steps to effectively resolve customer issues
  • Communicating in Difficult Situations - de-escalation strategies to handle challenging situations
This course is ideal for people who are entering the workforce for the first time or after a significant break, or are fairly new at working in a customer-facing role. 

SuperHost - Foundations of Service Quality

CA$1,600.00Price
Quantity

  • We’re excited to announce our newly updated SuperHost® Foundations of Service Quality Course!

    SuperHost® Foundations of Service Quality is a comprehensive, practical introduction to the principles of providing quality customer service.

    Develop foundational skills to provide a great service experience in a variety of situations. This course is ideal for people entering the workforce for the first time, are switching careers or who are relatively new at working in entry-level customer service roles.

    Key Topics Include:

    • Customer expectations - learn how your roles applies to the Customer Journey, how customers develop expectations, the importance of service standards and positive first impressions and how feedback contribute to growth
    • Effective communication - examine the different types of communication and apply the most appropriate method while providing customer service
    • Service Recovery - learn and apply the 7 steps of service recovery; learn practical techniques for conflict resolution and de-escalating tense situations, with a focus on supporting others while taking care of your own well-being
    • Apply your knowledge - Apply communication, service recovery, conflict resolution and de-escalation skills in a variety of customer service situations including during unexpected events and emergencies

     

    SuperHost® by go2HR is a suite of quality, affordable customer service training courses for frontline employees. Recognized as the standard for customer service excellence in BC since 1985, SuperHost offers relevant, up-to-date content and best practices that meet employers' and customers' current needs and expectations.

    Activities: 

    • Direct instruction
    • Brain storm & Think Pair Share activities 
    • Peer assessment 
    • Online exam 

    All workshops are a full day (6-8hours) and are offered as private or semi private sessions. Maximum students 25. The rate for training is $1600 for a minimum of 10 students. A $40 per person fee  will be charged for additional students over 10 persons.

  • What's Superhost all about?? Watch this promotional video by go2HR

bottom of page