We’re excited to announce our newly updated SuperHost® Foundations of Service Quality Course!
SuperHost® Foundations of Service Quality is a comprehensive, practical introduction to the principles of providing quality customer service.
Develop foundational skills to provide a great service experience in a variety of situations. This course is ideal for people entering the workforce for the first time, are switching careers or who are relatively new at working in entry-level customer service roles.
Key Topics Include:
Customer expectations - learn how your roles applies to the Customer Journey, how customers develop expectations, the importance of service standards and positive first impressions and how feedback contribute to growth
Effective communication - examine the different types of communication and apply the most appropriate method while providing customer service
Service Recovery - learn and apply the 7 steps of service recovery; learn practical techniques for conflict resolution and de-escalating tense situations, with a focus on supporting others while taking care of your own well-being
Apply your knowledge - Apply communication, service recovery, conflict resolution and de-escalation skills in a variety of customer service situations including during unexpected events and emergencies
SuperHost® by go2HR is a suite of quality, affordable customer service training courses for frontline employees. Recognized as the standard for customer service excellence in BC since 1985, SuperHost offers relevant, up-to-date content and best practices that meet employers' and customers' current needs and expectations.
Activities:
All workshops are a full day (6-8hours) and are offered as private or semi private sessions. Maximum students 25. The rate for training is $1600 for a minimum of 10 students. A $40 per person fee will be charged for additional students over 10 persons.
