SuperHost - Foundations of Service Quality is a practical introduction to customer service skills including:

  • Communication etiquette and teamwork
  • Business case and return on investment (ROI) of customer satisfaction
  • Service recovery and problem solving 

This course is ideal for people who are entering the workforce for the first time or after a significant break, or are fairly new at working in a customer-facing role. 

SuperHost - Foundations of Service Quality

C$115.00Price
  • SuperHost® Foundations of Service Quality is a comprehensive, practical introduction to the principles of providing a quality service experience. This course is ideal for people who are either entering the workforce for the first time or after a significant break, or are fairly new at working in a front-line, customer-facing role.

    The course will cover:

    • Basic customer service, communication and teamwork skills – some of the key 21st century skills
    • Relationships between service quality, customer experience, and business objectives
    • The importance of front-line employees in service sector businesses
    • Expectations from the point of view of customers, employers, and employees
    • Communication etiquette and best practices
    • Service recovery techniques
    • Metrics used to assess customer experience and service quality

    Activities: 

    • Direct instruction
    • Brain storm & Think Pair Share activities 
    • Peer assessment 
    • Online exam 

    All workshops are a full day (6-8hours) and are offered as private or semi private sessions. Maximum students 25.

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