Conflict Resolution 2.0** in 3 bite-size pieces! Consider training your leaders at breakfast, lunch or during après.

(In Whistler, we like to “après” or socialize and have a beverage late afternoon…say 3: 30ish after the ski hills close.)

I often hear that management training is difficult due to time constraints and tight resources. This management level workshop is a follow up program to Conflict Resolution; Taking Ownership & Following Up has been broken down into 3 x one hour sessions. Front line staff will improve their skills to deal with unsatisfied customers by taking ownership of real time customer complaints, working through five steps of conflict resolution, establishing guidelines around empowerment, and diagnosing changes in the operation.

Workshop price includes three consecutive one hour workshops for a maximum group size of 10 people.