Front line staff will improve their skills to deal with unsatisfied customers by taking ownership of complaint, working through five steps of conflict resolution and following up.

Workshop price includes 4 hours of instruction for a maximum group size of 20 people.
Contact CHS to develop a workshop that is customised to the needs of your organisation.

Customer Conflict Resolution

  • Course Goals:

    • Know who your customers are
    • Identify the causes of conflict
    • Identify 5 steps of how to deal with conflict (Taking Ownership)
    • Explore Empowerment and Following Up

    Group Activities:

    • Direct Instruction
    • Groups Activities; Brainstorming, Video Role Play
    • Peer Assessment & Observation