This workshop brings different organisational departments together to end the Epic Battle and focus their energies on the customer.
Connect Hospitality Strategies will develop a 4 hour program that is completely customised to the needs of your organisation.
The Epic Battle - Building a Customer-centric Team
To develop strategies on how build synergy around organizational core values, inter-departmental support, open communication, and customer-centricity.
- Direct Instruction Activities;
- Brainstorming, Idea Boards, Think Pair Share
- Peer assessment & observation
- As this is not a certificate program, no final exam will be required.
- Students will be asked to complete a teacher designed feedback form