This workshop brings different organisational departments  together to end the Epic Battle and focus their energies on the customer.

Connect Hospitality Strategies will develop a 4 hour program that is completely customised to the needs of your organisation.

The Epic Battle - Building a Customer-centric Team

  • Course Objective: 

    To develop strategies on how build synergy around organizational core values, inter-departmental support, open communication, and customer-centricity.

    Group Activities

    • Direct Instruction Activities;
    • Brainstorming, Idea Boards, Think Pair Share

    Assessment Methods

    • Peer assessment & observation
    • Compare/Contrast
    • As this is not a certificate program, no final exam will be required.
    • Students will be asked to complete a teacher designed feedback form